AI Cally (""we"", ""our"", or ""us"") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and integrations. Please read this policy carefully. By using AI Cally, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Customer Data
We collect and process information provided by businesses (our customers) for use with AI Cally, including:
Contact lists and phone numbers
Lead information (e.g. name, preferences, location)
Voice recordings and transcriptions from AI calls
Call metadata (duration, time, success status)
CRM tagging and campaign data
WhatsApp or email interaction logs (if integrated)
We only process this data on behalf of the customer and never sell or share it without explicit consent.
1.2 Usage Data
We collect analytics data to improve our platform:
App usage patterns
Error logs
Browser or device type
IP addresses (for security and geo-identification)
Timestamps of API or dashboard access
1.3 Cookies & Tracking
Our website and dashboard may use cookies and similar technologies to:
Authenticate sessions
Improve user experience
Track anonymized visitor behavior for analytics (e.g., Google Analytics)
2. How We Use Your Information
We use the information we collect for:
Powering AI voice call flows and conversations
Logging and tagging leads in your CRM
Sending communication via WhatsApp, SMS, or email (with integration)
Providing support and service improvements
Debugging and fraud prevention
Compliance and audit reporting (e.g., call consent records)
We may also anonymize data to generate usage insights, product benchmarks, and performance metrics.
3. How We Share Information
We do not sell your data. We only share data in the following cases:
With your consent: e.g., sharing data with your CRM, WhatsApp, or other integrated tools.
With subprocessors: We use secure cloud service providers (e.g., AWS, Twilio, OpenAI) under strict data processing agreements.
For legal compliance: If required by law, regulation, or legal process.
For mergers or acquisitions: In case AI Cally is part of a merger or acquisition, data may be transferred with notice.
4. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
HTTPS encryption for all data in transit
Role-based access control within our team
Encrypted storage of sensitive tokens and credentials
Periodic audits and security reviews
Despite our best efforts, no system is 100% secure. We encourage users to take necessary precautions when sharing data.
5. Data Retention
We retain user and lead data only as long as necessary to:
Fulfill the purpose it was collected for
Comply with legal obligations
Support operational and reporting needs
You may request deletion of your data at any time by emailing us at [privacy@aically.ai].
6. Your Rights
Depending on your jurisdiction, you may have the following rights:
Right to access your data
Right to correct inaccuracies
Right to request deletion
Right to restrict or object to processing
Right to data portability
To exercise these rights, please contact us at [privacy@aically.ai].
7. International Data Transfers
If you use AI Cally outside India or the region where your data is stored, we may transfer your data internationally. We ensure such transfers comply with applicable data protection laws (e.g., GDPR, DPDPA).
8. Children’s Privacy
AI Cally is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we learn that a child under 18 has submitted personal data, we will delete it immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal, operational, or technical aspects. The latest version will always be available on our website with the “last updated” date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Email: [Support@aically.com]
Phone: [+91-XXXXXXXXXX]
Website: [www.aically.ai]